Manners, what?

People say I sound awfully sad in most of my post, I assure you im fine. My blog has become a place where I vent my frustrations. I do feel happy most of the time, its just too much and sort of too trivial to jot down in bullet points here.

Semester 1 is coming to an end and i've been home for almost 3 days cramming my head with PR principles and strategies what not. My eyes are really starting to get the best of me, they tire out so easily and I am dying. Just Dying To Go Out. The progress has been good however. The whole sem was alright for me, met tons of new people but getting the administraition work done was a complete pain the ass. No kidding.

Just yesterday I was called Company A to enquire about a technical support centre located within the country. I ended up having to direct the girl on manners. I'm sorry but Singapore has horrible customer service. I believe the term customer service stretches great lengths. Sure you might not be a service centre but you are a receptionist, thus service enquires at your doorstep everyone someone calls. Be polite, answer with courtesy and I assure you, the only people who will go out of their way to make life difficult for you are the people who have it difficult themselves. Don't talk to someone with a tonality as if it isn't your job therefore you want to get off the line. Sorry, what post did you apply for again? Did you say recptionist?

If you are unsure, say you are then don't recommend something you are unsure of. I called back the second time to tell them of the hefty fee I had to pay in case anyone else enquired and the second receptionist, worst than the first one decided to argue back. She even asked for my name which I gladly gave. Definitely I was agitated. I already claimed I wasn't blaming her from the start which I continued to verifiy multiple times throughout the conversation and I was just informing her. Her response "We are not a customer service centre so we cannot help you. If you are going to go on I am going to put this call down." Okay, firstly, I own object A and who am I calling? Company A. Right, that's the company in charge of them, secondly you are just a receptionist. Did if ever cross your mind that I could be a CEO from somewhere else or pehaps your boss calling in to evaluate on your performance or anything else for that matter? When you work in the service line, be it attending to customers, especially answering queries, you have to be polite because all the other person hears is your voice. IF you feel that being a receptionist is beneath you, don't apply for that job because you are going to be there for the sake of the salary and putting effort in for you would be out of the question. Sure, a receptionist isn't the highest paying job but you've forgotten that receptionists play an important role. You are there for a reason so don't forget that. Even just regular staff are important components to a company. There must always be a base to something. Its disappointing that as a Singaporean i get to see the country so well developed in many areas but not ethically.

Just a month ago, I was somewhere else and the service was terrible. They obviously did not attend to us because we were "kids" and looked "poorer than the foreigners". I don't get why people behave this world. There is hiearchy in the world but again they have forgotten that all customers are paying customers. We definitely spent more than the other people but no thank you sufficed, our orders were attended to last and when our orders were taken, the waiter didn't even bother looking at us in the faces.

Personally, people on the ground forget that are responsible for how the people perceive the company. That they are represenations. One bad expereince can change any consumer's mind.

Both of which, I doubt I will ever consume from them again.
Apologies for the wordy post. Have a great week everyone xx.

D